RETURNS POLICY

At LocketInn, we want you to have a good experience and tell your friends. We pride ourselves on customer service and encourage you to call us if you feel your issue has not been adequately covered below. We openly state our policies regarding Repairs, Replace and Refunds. These policies do not exclude or replace your rights under the Australian Consumer Law, so we have also provided links to the Australian Competition & Consumer Commission (ACCC) where you can further read up on your rights.

Refunds for change of mind

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

If you change your mind or ordered the wrong item, no stress, simply return it within 14 days and we will gladly offer you a store credit to the same value, provided that the following four conditions have been met

  • You purchased the item from an authorised LocketInn outlet or sub-distributor
  • Proof of Purchase (receipt) is provided
  • The item is returned to us in its original condition including all packaging
  • You return the item to the store where you made the purchase at your expense

RETURNS – What are the Rules for Returns?

In regards to returns, please call our friendly customer service team on 0402 324276 or email info@locketinn.com.au to explain the nature of your return. If approved you will be provided with Return Authority Number (RAN) which must be included with the returned item along with Proof of Purchase within 30 days.

Please note: If the glass on your locket has smashed, this type of return comes under our lifetime glass replacement policy.

How Do I Package My Return?

You must return your items in the original packaging and include your proof of purchase. The box in which the items were originally shipped can be reused if the size is still appropriate.

We strongly recommend posting your return item using a track-able service if you are posting it. LocketInn will not be held liable if your item is lost or stolen during transit.

Upon receipt of a returned item, a LocketInn customer service team representative will contact you to complete the returns process.

Can I Change An Order After I Have Placed It?

Once your order has been processed, it cannot be changed online. However, if your order has not yet been processed for shipping, we may be able to make a change if you contact Customer Care immediately at customerservice@locketinn.com.au Be sure to include your order ID in the email subject line.

Resolutions and Further Reading

We pride ourselves on customer service and encourage you to call us if you feel your issue has not been adequately covered above. Our policies do not exclude or replace your rights under the Australian Consumer Law.